Returns and Exchange Policy

Returns and Exchanges: We hope you will be delighted with your purchase. However, we do offer a 14-day return or exchange privilege for regular priced (full price) items in their original un-worn, un-washed condition, with tags intact and original packaging. Items returned after purchase as part of Pre-Order promotion (such as Proper Peony) will only be eligible to receive a store credit.


ITEMS RETURNED WITHOUT TAGS ATTACHED, ORIGINAL HANGERS AND/OR PLASTIC/PACKAGING WILL BE REFUSED.

Returns must be delivered to us within 14 calendar days after initial order placement. All sales are final after those 14 calendar days. Items returned after purchase as part of Pre-Order promotion (such as Proper Peony) will only be eligible to receive a store credit.

*** Holiday Themed Clothing Return Policy: All returns of holiday theme items must arrive to us 14 days before the date of the holiday OR the allotted 14 day return period -- whichever is earlier! Otherwise you will receive a store credit. We will NOT accept returns of Holiday themed items after the holiday. ***

SALE Return Policy -- SALE items discounted off regular price are FINAL SALE and may NOT be refunded. Items marked down from the regular price are FINAL SALE and may not be returned. NO EXCEPTIONS.

Christening items are accepted for size exchanges only; no refunds.

We cannot accept returns on items that were damaged while worn/washed, shrunk in the wash, or simply did not hold up well after being worn.

Socks, tights, bows, monogrammed items and special order items may not be returned. No credit will be given for these items if returned.

Shipping charges are not refundable. Orders originally shipped with complimentary shipping will have regular shipping charges deducted from the return credit.

Price adjustments are not made for previously purchased merchandise.

Orders placed for multiple similar items and/or multiple sizes of the same item in order to try and then return will either be issued a store credit or subject to a 25% restocking fee for any returns. We reserve the right to cancel such orders.

If you refuse your shipment upon delivery, there will be a 25% restocking fee assessed on the return.

Once placed, orders cannot be changed or canceled. There will be a 5% cancellation fee assessed on canceled orders.
To make an exchange or return:

Items must be returned in original, unworn condition -- with all tags, hangers and packaging intact. Otherwise you will not receive full credit for the return.

Shoes must be returned in the original shoe box. Shoes returned with markings, address info, etc. on the shoe box or missing the shoe box will be refused and returned to sender.

Use a carrier with insurance and tracking and promptly send to our Returns Dept.:

Shutterbugs Boutique
Attn: Returns Dept.
619 Oberlin Road
Raleigh, NC 27605

Please allow two weeks for credits to be processed.

If you have any issues with your order after delivery, please make us aware of these within three business days of delivery.

 

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